Shipping Policy
This policy explains the service standards that apply when you shop with us. Orders are shipped only to addresses in the United States.
Where We Ship
We currently serve the United States only. We do not offer international shipping through this store.
Shipping Cost
Free standard shipping is provided on all United States orders, with no minimum purchase requirement.
Processing and Transit
Orders are prepared in 1–2 business days. Standard transit is normally 4–6 business days after shipment. Business days exclude weekends and recognized carrier holidays. Carrier conditions may occasionally affect arrival timing.
Tracking
A tracking number is provided when the package leaves our facility. Customers should use the carrier link in the shipment notice to follow delivery progress.
Address and Delivery Issues
Please review the delivery address before submitting the order. Contact us promptly if a correction is needed before shipment or if tracking shows an exception. We will help investigate damaged, missing, or misdirected packages with the carrier.
Support
If you need help, contact our customer care team using the details below. Service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).
- Store: BruMate
- Email: jhsjf967@gmail.com
- Phone: (309) 397-2857
- Address: 27 Chicago Ave, Point Pleasant Beach, New Jersey, 08742, United States